This product does a great job of breaking up makeup.I absolutely love this product for loosening any kind of make up. I am an actor and frequently have waterproof make up that does not wanna budge with other cleansers. This loosens all of the hard to remove make up, and is gentle on my sensitive eyes.The first time I tried this I wasn’t super impressed as it didn’t seem to get all my eye makeup off as advertised. But it was user error!! I assumed that most of the removal would take place when you first rub the oil on your face, but I think the magic really happens when you dampen your face and then continue to gently rub massage it over your skin. I’ve been extremely happy and impressed with the makeup removal since then! It really does get everything off! I knocked off a star because 1) although the citrus scent is pleasant, it’s stronger than I’d prefer; 2) it’s a bit pricier than I normally like to pay for a makeup remover; and 3) I have pretty sensitive eyes and don’t love that oil type products like this tend to leave a bit of a film across my vision. Having said all that, I think I’d repurchase this when I run out!I love this product. I thought that buying directly from Dermalogica would be completely OK. I received the product with the bottom of the box opened, the bottle upside down in the box, and one third of the product gone. I took a break from buying beauty products via Amazon for this sort of reason.The exchange process seemed easy, but I needed to use it and I didn't feel like dealing with an exchange.I'll just get it from Ulta next time.This is an excellent product for both users of makeup or those that don't. The product is EXCELLENT to remove; liquid foundation,waterproof mascara, eyeshadow and long wearing lipstick. It gently removes all the makeup in one use and prepares your face for facial cleansing products. On the days I do not wear makeup I find my face actually becomes more oily and just plain dirty from the outdoors such as car and bus exhaust, dust, pollen and smoking cigarettes. The product is excellent for removing these yucky elements before my using facial wash.I DO NOT regularly use the pre-cleanse in the morning. I only use it at night as that is when my face needs it the most. It is also for the propose of conserving my product. If I could afford to I would use twice a day. On the nights I need to use facial creams instead of moisturizer I will use the pre-cleanse before my face wash. I have never been able to rid myself of residual cream products with just face wash and this does the trick.There have been a few times that my face was so dry that I used just this product, no face wash, and it was lovely.The cleanse smells lovely and does not make your skin smell like perfume after use. I have very sensitive skin and have found that when I am out of the cleanse I have more breakouts.I am a regulag user of Estee Lauder, Clinique, Murad, Aveda, Lancome, and Cerave. Dermalogica is the first brand I tried, in 1994, that did not come from a drug store. The price is higher than drug store products however only a very small product amount is necessary...for ALL their products.Just recently I have tried a new evening face wash routine. I use the pre-cleanse and follow with Clinique's 7 day scrub. Its been two weeks and my roseca has gone into remission, black heads are going away and my small acne breakouts are gone. My skin looks wonderful and I am happy with my new evening routine. It's the first time in years that I can use my facial creams at night, if I need to, and not suffer the side effect of clogged skin and cystic acne. Yay!!!If you find it helpful to know I am a 45 year old Caucasian with very sensitive combination skin. I suffer from Rosacia and occasional cystic acne. I have also been a regular smoker for 30 years. I have a few very light crows feet and NO WRIKLES. I 100% believe it is from using all of the above products since 1995.If you have any questions I will reply.I had no problems with the seller and the item that arrived is not counterfeit. I have recently received other beauty products that I know for certain were counterfeit from other sellers.face feels very clean after useI don't know why I've been disappointed in dermatology, apparently they are not originalPre-cleanse gently removes even the stubbornest eye make up with no harsh rubbing. Just gently apply with finger tips concentrating on areas of heaviest makeup and rinse gently with cool water.Can removed with cleansing wipes as well but is really not necessary. Minimal fragrance. Rinse clean leaving skin soft and ready for night treatments or reapplication of fresh make-up.Iv completely stopped using face wipes and first time trying this stuff after seeing other reviews and WOW. It's absolutely amazing. I have oily skin and it's made a massive change to my skin,you can see you makeup just melt away!Definitely find that I get a more thorough cleanse using this before my main balm cleanser. This gets most of my foundation off pretty quickly, which then just allows my cleanser to remove any last traces and really clean my skin. The ONLY con is that if I get it in my eyes, it really stings. The scent isn't great either and smells quite 'clinical', although I wouldn't really class that as a con.When I received it I opened the package and it just came in a bag and half of the liquid leaked making the bottle moist. If you buy any skincare buy it directly from the brandNot so great quality used dermalogica pre cleanse before and I am a skin specialist. Normaly it smells amazing and texture feels abit oily. But this product felt it had been washed down with water. Never again i will buy.Love this product. Removes the most stubborn of make up and cleanses the face brilliantly. Have a great smell, and leaves your face clean and feeling lovely.